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Bluetooth
Door Lock

I want to buy Locpro door lock.

Please leave your contact information and we will get in touch with you as soon as possible.

I lost my smart phone.

In the case you lose your smartphone:

The user with Administrator access rights can block others from controlling the door lock with lost phones.

  1. Access the KeyWe App via the Administrator’s account.
  2. Press Access Record & User settings on the main page and move to the member tab.
  3. Swipe the name of the user you want to block from right to left and press Delete to erase all access rights.

In case of loss of the Administrator’s smartphone:

Report the loss on the KeyWe Homepage

  1. GO to thekeywe.com and connect to the KeyWe Homepage.
  2. Click MY KEYWE on the top right corner and click Lost Smartphone / Loss of smartphone.
  3. Follow the instructions and register the phone number of the Administrator.

Can I still open the door even if my smartphone battery is gone?

If you can’t use your app because your smartphone battery dies, you can use the number keypad on the Door Lock to open the door.

  1. Touch the door lock to activate the number keypad.
  2. Enter the registered passcode and open the door.

Does the smartphone have to be connected to the internet to use door lock?

You can use Locpro Door Lock without an Internet connection.

However, in order to use the automatic door opening system, a 3G or 4G network connection is necessary.

Does the door also open from the inside the Smart open function works?

The Smart Open function gets activated when you approach the door from the outside.

The function doesn’t apply from the inside of the house.

Do I need to keep bluetooth truned on?

Our Door Lock and the App on the smartphone exchanges the encrypted key codes via Bluetooth.

To ensure smooth operation, we advise you to keep Bluetooth on your mobile device turned on.

How do I unregister ? / How do I cancel my membership.

You can unregister through the KeyWe App.

Where do I sign-up or register.

You can sign-up through the Keywe App.

Pls download the Keywe App and follow the instruction.

I would like to change my password.

You will be able to change or reset your password through the Keywe page.

I can't remember my password.

You will be able to change or reset your password through the Keywe page.

I would like to exclude users from being members.

If you would like to exclude existing users from the members list.

  1. Connect to the KeyWe App from the Administrator account.
  2. Go to Access Record & User Settings on the main page, then move to the member tab.
  3. Swipe the name of the user who lost their device from right to left and press delete.

I would like to limit a users access setting and time.

If you would like to limit a user’s access setting and time.

  1. The Administrator needs to access the KeyWe app on his / her device.
  2. Go to Access record and user setting on the main page and move to the member tab.
  3. Swipe the name of the respective user from right to left and press Edit.
  4. Choose General or Restrict and set the desired time and date.

I would like to invite other user.

You can invite users through the following steps.

  1. Open the KeyWe app and choose Menu, then Add user.
  2. Enter the phone number of the new user, his / her access settings and access time (limit), and press complete / OK.
  3. After the invitation confirmed, the new user will receive a SMS with a link.
  4. Once the invitee installs the app, the key will be registered automatically.